This post is to announce that we have an opening for a Help Desk Engineer in Atlanta! We're accepting applications until February 14, so don't hesitate, and let your pals know if you think they'd be interested!
Who's this for?
If you're the guy or gal in your circle that everyone asks for Apple tech advice, this role may be for you. The Help Desk Engineer is our entry level support role on our Delivery Team. It's where you can get your career started within Apple IT. Being on the front lines allows you to begin understanding core technologies in iOS, macOS, security, networking, and general IT practices. While you've got to have a knack for technical work, you've also got to love human beings. This is our business: serving people. We just happen to serve by way of Apple consulting and tech support. So if you like to guide others to success (and see a smile on their face), you should apply.
What qualifications do I need?
To meet our minimum requirements, you should really have 1-2 years of working with Apple technology in some form or fashion. Our Help Desk Engineers all have the Apple Certified Support Professional certification. However we know that being book smart isn't everything. If you don't have that yet, we'll help you get certified within 30 days of joining the team. We'll also pay for the certification book and exam.
If you have more experience than this, you should still apply. Our compensation package can be modified to account for experience.
What's the day-to-day like?
You'll be taking care of requests coming in from our hundreds of clients every day. For this role, expect at around 50% of your work to be remote, and 50% client side. You’ll be able to work from your home office, or from our ATL Midtown office. When you're on site, you're driving across Atlanta metro. This means you've got to enjoy driving, and that you have a few podcast subscriptions or audiobooks queued up. As far as the actual work goes, you’ll be working directly with clients, either over the phone, using remote screen sharing, or email. You may not know all of the answers, but you're resourceful, calm, and enjoy finding the solution. Over the past ten years we’ve worked to streamline the tools we use. Most of our clients use the same set of applications, networking equipment, and cloud services. (CrashPlan, Watchman Monitoring, Addigy, Jamf, Meraki, G-Suite, Office 365, just to name a few.)
We've got an interesting balance of solo work and team work. Much of your work will be independent, and that's why we are looking for someone who is comfortable with a good degree of autonomy and responsibility. Having said that, our team is pretty spectacular. We know that we are better together, so we're always helping each other problem solve and improve. Iron sharpens iron. You'll meet at least once a week for our team meeting (usually through a Zoom call) and likely collaborate with the whole team throughout the week working on tickets. We really have a great time together. For example, given any reason Jimmy will drive down from Nashville for an overnight stay, just because.
Compensation and Benefits
$50,000 Full Time or more depending on experience.
$40/mo iPhone reimbursement
$60/mo Mac reimbursement
57¢ per mile (gov't standard) travel reimbursement for billable work.
37.5 hours a week. (This shouldn't be a benefit, but it is.)
Work from home or Midtown office.
3% matching retirement plan.
Partial reimbursement for health insurance.
Monthly massage. We solve client challenges for a living, so it’s important to loosen up and take a breather.
A calm work environment where productivity is protected.
Apply
Our deadline for applying is very soon: February 14 (❤️). To apply, just shoot us an email at jobs@foojee.com with the following:
Why you'd like to work at Foojee.
An example of a recent Apple-based solution you provided or recommended to someone.
A mock email to a client that sent a request with the following problem. Feel free to ask for clarifying questions and then either offer a solution via email or offer a time to have a remote or on site appointment. "Hi Foojee! I've noticed for the last couple of weeks that none of my calendars are syncing on my iPhone and Mac. I take that back, my calendars from my Mac come to my phone, but when I make an appointment on my phone, they don't go to my Mac. Can you please help? I'm going out of town in two days and I need this to work!"